POLICIES AND PROCEDURES COMMERCIAL OPERATIONS
The Utilities / Customer Services Group is under the Administrative Division and is composed of one (1) Division Manager C, three (3) Utilities/ Customer Officer B, three (3) Utilities/ Customer Services Assistant A and one (1) Utilities/ Customer Services Assistant B. This group handles the commercial operations of the District as its general functions.
GENERAL PROCEDURE AND BRIEF DESCRIPTION OF FUNCTIONS:
APPLICATION FOR SERVICE CONNECTION
This pertains to policies and procedures governing the District employees and all other concerned persons in the conduct/ handling of transactions and activities related to water services availment.
- Any person, firm or office interested in having water supply service, shall personally visit the District office to be properly informed of all the needed requirements when applying for service connection.
- The Customer Services Assistant shall obtain from the client all the required data and information necessary for the creation of the client’s records and/or database.
- In the application for new service connection, the following policies and procedures shall be observed:
- However in cases, where the client is applying for service re-connection, (reactivation of disconnected service due to owner’s initiative or violation of any provision of the rules, regulations and policies of the District), the following policies and procedures shall be applied:
In order that a record of a new Water District client must be captured by the system during the uploading of all clients information to the meter reading device (PDA’s) and be it included in the billing summary of the appropriate billing period, the Customer Services Assistant shall ensure that all accomplished new connections based from the submitted summary of the accomplished maintenance orders, must be activated in the system.
All pertinent forms and documents shall be filed intact for future reference. The Commercial Division shall keep a file of MO’s issued and the Technical Division shall keep a file of its accomplishment reports.